Tag Archives: digital transformation

The challenges of accelerating digital transformation within France’s insurance industry

The insurance industry is facing analytics challenges.  As a result of accelerating digital transformation, insurers are adapting their working methods and rethinking strategic priorities.

The current economic and health crisis has accelerated change that had already begun. Most French companies have experienced disruption, and all are imagining their “post-COVID-19” period. This entails adjusting digital strategies, prioritising specific analytics use cases and adapting work processes.

Strategies such as customer experience enhancements or process optimisation are not new but are now at the forefront of this transition. Digitalisation also affects the organisation of insurers’ daily work, including redefinition of corporate culture and management methods.

In this paper, Milliman’s Floriane Moy discusses the acceleration of digitalisation and its challenges along with the analytics strategies of insurers.

How has COVID-19 affected the insurance industry and its digital transformation?

The coronavirus pandemic has affected the insurance industry in many ways. However, it may ultimately accelerate actuarial innovation and technology. In this episode of the Society of Actuaries (SOA) Research Insights podcast, Milliman’s Pat Renzi discusses some of the short- and long-term effects of COVID-19 on the insurance industry and its digital transformation with the SOA’s Dale Hall.

Considerations based on EIOPA’s guidance on cloud outsourcing

As part of a holistic digital transformation, insurance and reinsurance companies can enhance their businesses by adopting cloud services. With that scope in mind, the European Insurance and Occupational Pensions Authority (EIOPA) recently published a consultation paper providing guidelines for insurers outsourcing to cloud service providers. These guidelines will affect all outsourcing arrangements entered into or amended on or after 1 July 2020.

In the paper “EIOPA’s guidance on cloud outsourcing,” Milliman consultants explore the implications for firms and discuss some relevant information technology (IT) considerations. The paper also provides a checklist of the steps firms need to consider before, during, and after engaging in an agreement with a cloud service provider.

Insurtech innovations create new risks

While the number of newly founded insurtech companies decreased in 2018 and the early months of 2019, insurtech funding for 2018 continued to break records by exceeding $4.5 billion and funding in 2019 is on track to exceed $5 billion. This suggests that the industry is maturing and establishing a strong foundation within the insurance world.

The increased funding of insurtech companies shows that the insurance industry will continue to evolve. Companies seeking new opportunities to take advantage of artificial intelligence (AI), big data, and autonomy will need to enhance existing risk management approaches to account for new risks created by innovation. In this paper, Milliman’s George Barrett explores innovation driven by insurtech within the global insurance market. He also considers the emerging risks faced by insurance companies.

The new ABCs: AI, Blockchain, and the Cloud

Insurance customers expect personalized, agile, and on-demand delivery from carriers nowadays. Insurers must keep up with technological advances and implement them to provide solutions that address these expectations. In her Best’s Review article “Mind your ABCs,” Milliman’s Pat Renzi explores why insurance companies must center their strategic initiatives on using emerging technology like artificial intelligence (AI), blockchain, and the cloud. She also explains how partnerships that feature diverse experts will see faster, smarter, and more successful disruption.