Tag Archives: Chad Karls

How has a slowed deposition process affected claims?

As the number of coronavirus cases continues to increase and many states walk back prior reopening activity, liability attorneys are among those adapting to social distancing over an extended time period. While attorneys have done much to move claims forward during the pandemic, many claims remain stalled as attorneys often cannot, or choose not to, continue depositions under stay-at-home orders.

This review of a Milliman database of defense attorney invoices suggests that, in general, delays in the deposition process are beginning to abate. Defense attorneys have gradually become comfortable with virtual depositions, and this analysis indicates they are soon likely to proceed with depositions over virtual platforms that are lengthier and more complex than the virtual depositions conducted to date.

Milliman’s Susan Forray, Chad Karls, and Joe Mawhinney discuss how the deposition process is affecting claims in their paper “Change of plans.”

How did COVID-19 affect attorney fees?

With many states remaining under stay-at-home advisement, liability attorneys have delayed various in-person actions, including depositions. A review of a Milliman database of defense attorney invoices allows this delay to be quantified.

For example, attorneys attended 80% fewer depositions in the second half of March, contributing to an overall reduction in attorney fees of 6% to 7% for the month. By the end of April, however, attorneys had become more comfortable with virtual depositions, allowing them to attend 20% more depositions.

To read more about how depositions were affected by the COVID-19 pandemic, read this article by Milliman’s Susan Forray, Chad Karls, and Joseph Mawhinney.

The Doctors Company now using Milliman Datalytics-Defense’s innovative AI platform for its claims defense management


Milliman today announced that The Doctors Company has implemented Milliman Datalytics-Defense® as its advanced analytics legal management platform for processing defense cost invoices. The choice of Datalytics-Defense puts The Doctors Company at the forefront of claims defense management, allowing the medical malpractice insurer to collaborate with defense counsel to use best practices for defense strategy through artificial intelligence (AI) and data-driven decisions. Milliman Datalytics-Defense employs powerful data mining algorithms and machine learning to help insurers and self-insureds detect patterns in attorney billing practices, delivering a better understanding of costs and case strategies.

“At The Doctors Company, we are continually looking for innovative ways to harness the data available to us and use it to improve our operations and increase efficiencies,” says Cathy Shutack, Senior Vice President of Claims at The Doctors Company. “With Milliman Datalytics-Defense, we’ve found a way to apply artificial intelligence-based techniques to our vast amounts of data, and use the resulting information to make better data-driven decisions around the claims management process.”

Milliman Datalytics-Defense is designed specifically for the insurance industry and has subject matter expertise built into the technology and reporting. The tool’s predictive analytic engine is fueled by powerful and proprietary data-mining algorithms that convert text-based data into rich and powerful structured data.

“Leading companies recognize the importance of analyzing the data available to them and unlocking its hidden intelligence as a way to effectively manage and mitigate risk,” says Chad C. Karls, principal and consulting actuary with Milliman. “The Doctors Company has a reputation as a forward-thinking organization that understands how a tool like Datalytics-Defense can benefit its members, and I’m looking forward to continuing our work together.”

To learn more about Milliman Datalytics-Defense, click here.




Physicians Insurance teams with Milliman Datalytics-Defense to apply machine learning to claims management strategies

Milliman today announced that Physicians Insurance A Mutual Company has selected Milliman Datalytics-Defense® as its advanced analytics legal management platform for processing defense cost invoices. Milliman Datalytics-Defense employs powerful data-mining algorithms and machine learning to help insurers and self-insureds detect patterns in attorney billing practices, delivering a better understanding of both costs and defense strategies.

“At Physicians Insurance we seek out forward-thinking solutions that provide value to our members,” says John Domeika, Senior Vice President. “With Milliman Datalytics-Defense, we’ve gained an innovative claims handling process that will improve strategies and help us best steward our member resources.”

Milliman Datalytics-Defense is designed specifically for the insurance industry and has subject matter expertise built into the technology and reporting. The tool’s predictive analytic engine is fueled by a powerful and proprietary data-mining algorithm for greater accuracy and the ability to turn text into structured data.

“To manage and mitigate risk effectively today, it’s necessary to employ tools that take advantage of advanced analytics techniques like data mining and machine learning,” says Chad C. Karls, principal and consulting actuary with Milliman. “We look forward to working with Physicians Insurance to help reduce costs and increase transparency in the claims handling process.”

To learn more about Milliman Datalytics-Defense, click here.




BETA Healthcare Group teams with Milliman Datalytics-Defense to develop data-driven defense strategies

Milliman today announced that BETA Healthcare Group has chosen Milliman Datalytics-Defense® as its platform for processing its defense cost invoices. Datalytics employs powerful data mining algorithms to help insurers detect patterns in attorney billing practices, delivering better understanding of both costs and defense strategies.

“It’s BETA’s goal to find innovative strategies to mitigate risk and reduce costs when it comes to managing our business,” says Tom Wander, CEO of BETA Healthcare Group. “Partnering with Milliman Datalytics-Defense helps us make more well-informed, data-driven decisions in our defense strategies, something we believe is essential to remain a leader in the industry.”

Milliman Datalytics-Defense provides real-time, actionable intelligence through responsive reporting dashboards that are built upon a robust data warehouse. The web-based tool is available on a subscription basis and can perform peer comparisons, allowing insurers to credibly benchmark their defense costs. The tool’s predictive analytic engine helps insurers develop best practices of claims defense.

“BETA has a reputation as a forward-thinking organization that knows success in the industry today must include cutting-edge tools such as Datalytics to manage claims effectively and efficiently,” says Chad C. Karls, Milliman principal and consulting actuary. “We look forward to working with BETA to identify claims handling strategies that will benefit not only BETA, but ultimately their members/insureds.”

To learn more about Milliman Datalytics-Defense, click here.